AskIT.csuohio.edu

AskIT.csuohio.edu is a knowledgebase that contains frequently requested information. The knowledgebase allows students, faculty and staff to search for information and help for common information technology issues related to CSU. Information can be located by typing in a question or through browsing the various topics. If you do not find the information you are looking for in the knowledgebase, you can click on “ASK A QUESTION” on the bottom of the page to pose a new question. If you have useful information to add to an existing entry, you can add a comment. Our technicians will regularly review the questions and comments and those deemed appropriate will be added to the knowledgebase. IS&T reserves the right to edit both questions and comments to ensure they are useful, accurate and appropriate.

Call Center

The Call Center is your first stop for computer questions and troubleshooting. Call us with your questions or to request service!

For information on telephones or voice mail, please contact Telecomm.

We are available to answer computer related questions of almost any kind. If you have an issue with a computer - either hardware or software - call the Call Center. If we can't help immediately, we will have someone contact you.

• walk-in to see us (RT1104),
• email us a question (Call.Center@csuohio.edu)
• call us (216-687-5050)

Our normal hours are…
(Check back here for vacation/holiday/summer hours.)

Day	Phone Hours	Walk-in Hours
Sun	Closed	Closed
Mon	7:30 - 10:00	8:00 - 5:00
Tue	7:30 - 10:00	8:00 - 5:00
Wed	7:30 - 10:00	8:00 - 5:00
Thu	7:30 - 10:00	8:00 - 5:00
Fri	7:30 - 5:00	8:00 - 5:00
Sat	7:30 - 5:00	Closed
Sun	Closed	Closed

Calls received during "off" hours will be handled by an automated attendant which will generate appropriate notification of support elements.

Hours of operation for General Purpose Labs & Campus Connection Lounge

CSU Owned Computers

Technician support is available from 8:00AM until 9:00PM Monday through Thursday and from 8:00AM until 5:00PM on Friday and Saturday. No regular technician support is available on Sundays. Contact technician support via the Call Center at (216)687-5050.

If you met the following criteria, we will have a technician contact you about your hardware or software support issue. The technician will either work remotely with your PC or visit you directly.

Criteria we use to support PC hardware on campus:

1. The PC was purchased by the University
2. The PC was purchased according to the University Procurement process
3. The PC is not used in a "open lab" situation (teaching lab, open student lab, open kiosks)

IS&T only supports PCs outside of these criteria if a Service Level Agreement has previously been established.

Please note that many colleges and departments have technical support - these staff members provide support on all of their area's computers and should be your first contact..

Personally Owned Computers

Last Updated: 8/12/2011