2011 Survey Results - Office of Sponsored Programs and Research Services

2011 Survey Results
Background Information OSPR Services Proposal Development & Submission Award Set-Up & Post-Award Proposed Future Services Back to All Survey Results

Question: 1. Please identify the most recent type of service/interaction with OSPR:

Total responses = 124

This most recent interaction was the basis for questions 2 through 8.

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Question: 2. When initially contacting OPSR, did you reach:

Total responses = 120

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Question: 3. If Voicemail/Other, please indicate the time frame in which your call was returned by appropriate staff person (in business days):

Total responses = 77

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Question: 4. If Voicemail/Other, please rate for the time frame in which your call was returned by appropriate staff person:

Total responses = 140

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Question: 5. Please rate the response time (time from initial contact through resolution):

Total responses = 114

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Question: 6. Please rate your overall level of satisfaction based on this interaction:

Total responses = 117

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For questions 7 through 15, Respondents were asked to consider their overall experience during the last 24 months (not just the most recent instance).

Question: 7. Usefulness of email notices (considering content quality and applicability to your interests)

Total responses = 103

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Question: 8. Have you visited the OSPR website within the last 24 months?

Total responses = 139

If the response to Question 8 was Yes, Respondents were asked to complete Questions 9 through 13.

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Question: 9. Were you able to find the information you needed on the website?

Total responses = 95

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Question: 10. Was the website easy to navigate?

Total responses = 93

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Question: 11. Are you aware of the funding search databases on the OSPR website?

Total responses = 104

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Question: 12. Have you used any of the funding search databases on the OSPR website?

Total responses = 108

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Question: 13. If yes, which ones?

Total responses = 9

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Question: 14. Please rate the timeliness of New Account Set-Up (receiving an internal Notice of Award (NOA) containing your project's Grant ID) as compared to the Sponsor's award date.

Total responses = 109

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Question: 15. Please rate the timeliness of an Account Revision (NOA issued to re-budget or extend end date) as compared to the date of your request or agency approval.

Total responses = 109

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