Course Descriptions

Operations and Supply Chain Management Courses


Professors: Injazz Chen, Jen-yi Chen, Chia-Shin Chung, Walter O. Rom, Oya I. Tukel (Chair); Associate Professor: Susan A. Slotnick; Associate Professor Emeritus: Ronald L. Coccari; Term Assistant Professors: Richard Miller; Visiting Assistant Professor: Robert Stoll

OSM 201 Business Statistics I (3-0-3). Prerequisite: MTH 149. Application of statistical methods to business problems; topics include descriptive statistics, elementary probability, random variables and probability distributions, the binomial, Poisson, and normal and "t" distributions; estimation and hypothesis testing; type I and II errors and their control. Return to top

OSM 202 Business Statistics II (3-0-3). Prerequisite: OSM 201or equivalent. Application of statistical methods to business problems; topics include chi-square analysis, the F distribution, one-way and two-way analysis of variance, correlation analysis, simple and multiple regression analysis, and introduction to forecasting with regression models; use of computer programs in solving statistical problems. Return to top

OSM 311 Introduction to Operations Management (3-0-3). Prerequisite: OSM 201or equivalent. Introduction to the design and management of manufacturing and service operations.  Students will learn to recognize the basic tradeoffs associated with operations management decisions, to identify and quantify operating characteristics of different manufacturing and service systems, and to apply a variety of tools and techniques used by operations managers. Topics include product and service design, lean operations, capacity planning, location decisions, warehouse operations, and supply chain management. Return to top

OSM 312 Supply Chain Analytics (4-0-4). Prerequisite: OSM 311. This course introduces the use of spreadsheets in analysis, interpretation and implementation of supply chain decision problems. Emphasis is on the computer modeling of a management decision problem, graphical representation of computer solutions, what-if analysis, and sensitivity analysis. Return to top

OSM 412 Supply Chain Modeling(4-0-4). Prerequisite: OSM 311. This course focuses on developing models for the flow of goods and services through a distribution channel from supplier to the ultimate customer. Topics covered include methods of supply chain management; supply chain network design; coordination with 3PL and 4PL companies; intermodal systems; transportation models; cross-docking; vendor managed inventories and warehouse management; demand management and bullwhip effect. Return to top

OSM 413 Production Planning and Control (4-0-4). Prerequisite: OSM 311 or permission of the instructor. Planning, scheduling, and controlling of activities related to the production of goods are examined. Topics include manufacturing planning and control, short-term forecasting systems, demand management and order servicing, sales and operations planning (SOP), master production scheduling (MPS), enterprise resource planning (ERP), supply chain management (SCM) inventory, material requirements planning (MRP), bills of material (BOM), capacity requirements planning (CRP), distribution requirements planning (DRP), advanced concepts in material requirements planning. Return to top

OSM 415 Case Studies in Operations Management (4-0-4). Prerequisite: OSM 311 or permission of the instructor. Examines classic and current issues in operations management.  Provides advanced fundamental and strategic methodologies for operations decision making. Topics include supply chain management, e-commerce, JIT, enterprise resource planning, service operations management, customer service, purchasing, quality control, human resource management, and strategy. Includes readings, lectures, guest speakers, and plant tours. Return to top

OSM 417 Principles of Lean Operations (4-0-4). Prerequisite: OSM 311 or permission of the instructor. The primary focus of this course is to present techniques which are intended to synchronize and streamline the production process including inventory management.  Non-value added activities and waste are the targets of these techniques. Topics include value stream mapping, 5S, set-up time reduction, six sigma, maintaining and improving equipment, small lot production, and level scheduling in pull production. Return to top

OSM 419 Operations Strategy (4-0-4). Prerequisite: OSM 311 or permission of the instructor. A study of the development and implementation of operations strategy in manufacturing and service settings, and the interface and integration of this strategy with other functional areas such as marketing, finance, etc. Topics include strategic perspectives on the design and introduction of new products and services, competitiveness, capacity, quality, choice of process and technology, productivity management and supply network relationships. Return to top

OSM 421 Service Operations Management (4-0-4). Prerequisite: OSM 311 or permission of the instructor. A study of the design, control, planning, and evaluation of service systems, including service aspects of manufacturing firms. Topics include the strategy of designing and implementing service systems, measurement and improvement of their quality and productivity, and the roles of supply chain management, demand management and technology. Students will use quantitative tools to analyze service systems in order to measure and improve their performance, and apply these concepts and tools in the analysis of cases. Return to top

OSM 422 Project Management for Business and Technology (3-2-4). Prerequisite: Business students with junior standing or permission of OSM Department chair. Designed to teach students how to design, implement and control "business" and "technical" projects. Students will be exposed to projects in product development, marketing, process improvement, and engineering projects to learn the differences and similarities in managing them as well as the human side of project management. The course coverage is intended for advanced undergraduate students and it is designed to help them get started as project managers. The course coverage also prepares students for the Project Management Professional (PMP) Certification exam. Microsoft Project package will be used during lab hours. Return to top

OSM 424 Transportation Management (4-0-4). Prerequisite: OSM 311. This course is designed to introduce the student to the transportation activities in supply chain systems. Specifically the transportation providers such as motor carriers, railroads, and intermodal services are covered, as well as the rules and regulations under which they operate. Ocean freight issues, the role of port authorities, cost and pricing strategies, and dealings with third party logistic providers are also covered to illustrate the impact that transportation has on the global sales of goods and on international business. Return to top

OSM 425 International Operations Management (3-0-3). Prerequisite: OSM 311. Introduces students to the advantages and pitfalls of managing productive systems outside the US.  Study of multinational manufacturers and the effects of culture, language, politics, and trade agreements on global supply chain performance through case studies. Topics include history of international trade, operations in global business strategy, improving global supply chain performance, Japanese tier system for outsourcing, global quality standards, and global service operations. Return to top

OSM 427 Strategic Sourcing and Purchasing Management(4-0-4). Prerequisite: OSM 311. In this course students will become familiar with the basics of sourcing strategies, purchasing activities, and supplier relationships in supply chain networks. The emphasis is on the coverage of total supply processes that result in purchasing savings. Other concepts included are: the types of purchasing; use of electronic communication and online auctions in purchasing; global purchasing; identification of suppliers; supplier selection and evaluation; negotiation and contracts with suppliers; and supply law and ethics. Return to top

OSM 431 Design of Survey Samples using SAS (4-0-4). Prerequisite: OSM 202 or equivalent. The purpose of this course is for students to develop a thorough understanding of the practical aspects of survey problems in the modern business world. Students will learn how to develop and use questionnaires in business research. This will include practical aspects of conducting sample surveys, with an emphasis on sources of errors in surveys, methods of data collection, designing questionnaires, and guidelines for planning surveys. Upon completion of this course, students should be able to plan, manage, and complete a comprehensive sample survey. Case studies and the SAS software system are used where appropriate to illustrate applications of survey sampling. Strong emphasis will be placed on the application of SAS software to actual business data. Return to top

OSM 433 Data Analysis using SAS (4-0-4). Prerequisite: OSM 202 or equivalent.This course presents practical business applications of statistical methods through extensive hands-on application of the SAS software. The emphasis is on giving students experience in solving business problems using appropriate statistical methods. The SAS topics to be covered include creating SAS data sets, using the appropriate SAS procedures, summarizing qualitative and quantitative data, interpreting SAS output, and writing up the results for business presentations. Case studies and projects, with SAS applications, are used to show the application of statistical methods to business problems. Return to top

OSM 434 Multivariate Analytics using SAS (4-0-4) Prerequisite: OSM 202 or equivalent. This course develops practical business applications of multivariate statistical methods using the SAS software system. The topics to be covered include multiple regression, factor analysis, cluster analysis, multi-dimensional scaling (MDS), and structural equation modeling. The emphasis throughout the course will be on developing proficiency in these statistical techniques and to illustrate their use on actual business data and case studies using the SAS software. Students will be expected to develop proficiency in the SAS software, be able to interpret SAS output, and understand the statistical advantages and limitations of each multivariate technique discussed. Return to top

OSM 435 Applied Business Forecasting (4-0-4). Prerequisite: OSM 202 or equivalent. A critical study of the forecasting methods available for use in modern business organizations. The emphasis is on developing the ability to use time series and regression-based methods to produce accurate forecasts of sales and inventory. An evaluation of forecasting techniques is also presented, including evaluation of accuracy, techniques for improving accuracy, and analysis of the appropriateness of each model. In addition, a number of forecasting software packages are demonstrated. Return to top

OSM 438 International Field Experience in Supply Chain Management (0-3-3). Prerequisite: permission of instructor. This course is a specially arranged international field experience in supply chain management with focus on advanced manufacturing systems and logistics in countries such as Japan, China, Singapore and Hong Kong. Students will have the opportunity to observe firsthand world renowned supply chain management systems at some major companies like Toyota, Mitsubishi, Sony, etc. In addition, students will be exposed to the unique culture and business ethics of the country, which is essential for the success of their systems. Social events will be arranged with students from a local university to provide opportunities to experience the culture. Return to top

OSM 442 Innovation Management (4-0-4). Prerequisite: Business students with junior standing or permission of OSM Department Chair. Students learn how to manage and foster innovation from a general manager’s perspective. Topics covered include models describing the types of innovation, differences between incremental and radical innovation, protection of intellectual property, fostering creativity, and new product development processes, such as Stage-Gate. Return to top

OSM 445 Quality Control and Management (4-0-4). Prerequisite: OSM 311. This course covers the core principles of the management of quality in the production of goods and services. Statistical quality control techniques are used in the implementation of these principles. Topics include TQM, continuous improvement, control charts, sampling plans, process capability, and ISO 9000. Applicable computer software is used to implement the techniques. Return to top

OSM 448 Queuing and Simulation (4-0-4). Prerequisite: OSM 202 or equivalent. This course covers the application of simulation and animation techniques to queuing systems using personal computers. Included are more complex systems such as those encountered in production, inventory, and service systems. Statistical tools are used to analyze the simulated systems. In addition, the use of simulation software will be an integral part of the course. Return to top

OSM 490 Professional Internship in Operations and Supply Chain Management. (1 to 4 credits). Prerequisites: OSM 311, junior standing, and approval of chair. Provides OSM students work experience in a logistics, manufacturing or service organization related to operations management and supply chain management. Term report is required. Return to top

OSM 493 Special Topics in Operations Management (1 to 4 credits). Prerequisite: Senior standing and permission of instructor and department chair. Explores current issues or special topics in operations management and business statistics. Topics and course requirements will be announced by the department. Return to top

OSM 496 Independent Study (1 to 4 credits). Prerequisites: Senior standing, approval of sponsoring professor and department chairperson, written proposal approval before registration. Flexible content/structure course to enable qualified students to pursue special areas of interest and competency; opportunity for independent study, field research, or other special assignments. Return to top

OSM 499 Honors Thesis in Operations and Supply Chain Management (4 credits). Prerequisite: Restricted to senior OSM honors students. Requires the honors student to conduct an original research in supply chain management or business statistics under the supervision of an OSM faculty member. The thesis will be submitted as a written report. Return to top

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Mailing Address
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Cleveland State University
2121 Euclid Avenue, MC 107A
Cleveland, OH 44115-2214
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