Help Desk

WORKING WITH EASY

Welcome! This page will help you learn to navigate and use CSU's Easy service system. Just remember:

Login is required to use Easy including the Knowledgebase
In most cases, when working with Easy forms, your data will be filled in for you
Be sure to look for any sections with a red asterisk as these fields must be filled in

HELP DESK	KNOWLEDGE
Your #1 resource for assistance with any computer-related request or problem.	Have questions about IS&T processes, procedures or general information?
Rhodes Tower, rm RT-1105 Call the Help Desk at (216) 687-5050 ~or~ Email the Help Desk at help.desk@csuohio.edu Walkin-in for PC Service RT 1106 Hours: 8:00am to 5:00pm	Visit Easy Service Click on the word Knowledge in the center section

HELP DESK

KNOWLEDGE

Your #1 resource for assistance with any computer-related request or problem.

Have questions about IS&T processes, procedures or general information?

Walkin-in for PC Service

Click the Knowledge button to view the Easy Knowledge Base

COMPUTER PURCHASE	REQUEST HELP
Using the CSU PC Procurement Program, you'll be able to specify and purchase a PC, laptop or Windows Surface Pro tablet.	Easy is the name for our Service Request, Problem Reporting system.
Go to the IS&T Hardware & Software page for general information about PC Purchasing ~or~ Visit Easy Service Under Orders & Requests click PC Purchasing Need to check order status? Visit Easy Service Under Get Help click My Order Status	Learn more about the Easy system Learn how to create an issue ticket that effects only you. ~or~ Visit Easy Service Under Get Help click I Need Help

COMPUTER PURCHASE

REQUEST HELP

Using the CSU PC Procurement Program, you'll be able to specify and purchase a PC, laptop or Windows Surface Pro tablet.

Easy is the name for our Service Request, Problem Reporting system.

Go to the IS&T Hardware & Software page for general information about PC Purchasing
~or~
Visit Easy Service
Under Orders & Requests click PC Purchasing

Need to check order status?

XEROX ADD, CHANGE, DELETE	UPDATE TELEPHONE DIRECTORY
Our campus-wide effort to provide efficient, quality printing in a cost-effective, environmentally sustainable way.	IS&T can help you with certain changes to your phone.
Visit the Managed Print Services page for more information. Need to move, add, change or remove a printer in your area? Visit Easy Service Under Orders & Requests click Xerox	Under Orders & Requests click Telephone Directory Updates Please note: Read the Easy Knowledge article (login required) to learn about changing your demographic information

XEROX ADD, CHANGE, DELETE

UPDATE TELEPHONE DIRECTORY

Our campus-wide effort to provide efficient, quality printing in a cost-effective, environmentally sustainable way.

IS&T can help you with certain changes to your phone.

Visit the Managed Print Services page for more information.

Need to move, add, change or remove a printer in your area?

Please note: Read the Easy Knowledge article (login required) to learn about changing your demographic information

Campus Location
Phone: 216-687-5050

Report a problem
Phone: 216-687-5050