Social Media at CSU

Cleveland State's social media team provides guidance and resources for social media administrators as they are building content, strategies, monitoring conversations and measuring success. One-on-one support and group training is available to all social media administrators. For questions or to schedule a time to meet, e-mail socialmedia@csuohio.edu

Community Engagement Guidelines

Cleveland State University’s social media accounts exist to advance the mission and values of the University. We do this by providing value to, and strengthening our relationship with, all constituents through our posts and interactions. 

CSU welcomes interaction on these social media pages through civil discourse. In order to promote civil discourse and for the safety of our community, certain categories of speech may be removed. 

Administrators of CSU-affiliated accounts reserve the right to hide or delete content, including comments, replies or otherwise, that is found to be in violation of the University’s Social Media Community Standards listed below. Administrators also reserve the right to report, block or ban users for violations. 

Content (comments and/or posts, etc.) may be removed if: 

• It is not directly related to the business or work of the department/office or to the particular social media content being commented upon.
• It contains language or content that is defamatory, threatening, profane, obscene, violent, harassment, bullying, vulgar, sexually explicit, or conveys personal attacks and/or criminal activity, or it contains links to content of this nature.
• It promotes or perpetuates hate or discrimination on the basis of any legally protected category, including religion or creed, color, national origin, ancestry, sex, age, physical or mental disability, medical condition, sexual orientation, marital status, gender identity or expression, genetic characteristics or information, military and veteran status, or any other category protected by federal or state law.
• It includes false or defamatory information about any party. If a statement posted is believed to be false or defamatory, CSU will remove said statement until an investigation into the allegation can be completed.
• It includes advertisements, prize contests, promotions to like a page, giveaways, links that contain malware, or any content otherwise categorized as spam.
• There are multiple or repetitive posts or excessive posts detracting from the conversation surrounding the original post
• It appears to promote or encourage the use or possession of illegal goods, services or behaviors.
• It is made in violation of state or federal law.
• It misrepresents or hides the poster’s identity, or violates the intellectual property - such as copyright or trademark infringement - of any other party.
• It includes personally identifiable information, including address, email address, phone number, student ID/G number, social security number, or other sensitive information.

Profiles who repeatedly (three times or more) violate any of the above will be removed and/or banned as followers/members. 

Engaging with CSU on social media requires adherence to the respective platform’s own terms of use. Please familiarize yourself with any terms of use and community guidelines for platforms on which you are engaging. 

• Facebook: https://transparency.fb.com/policies/community-standards/
• Instagram: https://help.instagram.com/477434105621119
• X/Twitter: https://help.x.com/en/rules-and-policies/x-rules
• Threads: https://help.instagram.com/769983657850450
• TikTok: https://www.tiktok.com/community-guidelines/en/overview/
• YouTube: https://www.youtube.com/howyoutubeworks/policies/community-guidelines/
• LinkedIn: https://www.linkedin.com/legal/professional-community-policies